We want to let you know about the steps we are taking to ensure we can continue to support all of our customers during the current Coronavirus pandemic.
Rowan Dartington is following government guidance and taking steps to try to minimise the disruption caused by the COVID-19 pandemic on its operations, while doing our utmost to keep our people safe. We have a comprehensive contingency and continuity plan in place, and this has allowed us to maintain our service at this current time.
In accordance with government advice, we have asked many of our colleagues who are categorised as ‘non-essential’ staff to work from home in order to help with the national effort to slow the spread of the virus. However, this means we will have fewer staff in the office than usual and, as a result, normal operations are likely to be affected by the current conditions. This means it could take you longer to reach us by phone and you may also experience longer handling times. To help us prioritise more urgent calls during this time, please use contact us and send us a message with details of your query. We will endeavour to contact you within 2 hours and help with your enquiry.
You will also be aware that stock markets around the world are being impacted by the global pandemic, which means markets are more volatile than usual and this will also have an effect on investment operations. In particular, you may find that the time it takes to execute orders will be longer than normal or the order may execute at a different price to that originally indicated due to market fluctuations. When dealing with orders, we will do all we can to keep you updated and informed and ensure you are fully supported during this difficult time.
We’ll keep our website updated as the situation evolves, so please check this page for the latest information before calling us.
20/04/20 - Coronavirus: staying safe online
How to protect your finances from fraudulent activity during these uncertain times.Click here to read more.
20/03/20 - A change to client UK commercial property holding
As from 20/03/20 we are unable to purchase or sell units in UK commercial property fund during this period. Click here to find out more.
New Opinion and Insight:
07/04/20 - COVID Crisis. A Global Recession?
The COVID crisis has emerged with alarming speed. We look at the impact of the virus across the world and what this may indicate for the UK. Click here to read more.
26/03/20 - It has been bad. And it is probably not over
Financial markets and the corporate world seem to be in panic mode. We look at the impact of COVID 19 on the markets so far and question whether we have seen the worst? Click here to read more.
18/03/20 - A New Hope
We are seeing unprecedented global action taken by governments and countries to stem the spread of coronavirus. Click here to read more.
17/03/20 - The Madness of Crowds
For panic to truly take hold, whatever the cause, you also need a good dose of crowd psychology. Click here to read more. Click here to read more.
13/03/20 - Market Update - COVID-19 Consequences
Equity markets react to COVID-19 quarantine. Click here to read more.
03/03/20 -The Markets React - Coronavirus continues to impact the market
The continued spread of Coronavirus globally has spooked markets. Click here to read more.
29/01/20 - Going Viral - Coronavirus and the investment implications
We look at the impact of the Coronavirus on the investment markets. Click here to read more.
22/01/20 - Markets nervous as virus spreads
We remain vigilant as the significance of the new virus outbreak remains unclear. Click here to read more.
In light of Covid-19, the Financial Conduct Authority (FCA) has set up a new ‘Coronavirus (Covid-19)’ suite of web-pages, which are being continuously updated and expanded. The FCA are closely monitoring COVID-19 situation and taking sensible precautions to make sure consumers are protected.
Their website provides you with the steps you can take to stay aware of any possible impact to your finances.